About the Company:

KeyValue Software Systems is the creator of CoFee, an in-house SaaS product designed to simplify enterprise fee collection, making financial management seamless and efficient.

About the Role:

As a Customer Success Executive, you’ll be the face of CoFee for customers, ensuring they get maximum value from the product. This role blends relationship management, product expertise, and problem-solving to help clients succeed. You’ll guide customers through onboarding, train them on product usage, identify opportunities for upselling, and maintain long-term engagement.

Key Responsibilities:

• Gain in-depth knowledge of CoFee’s features and capabilities.
• Onboard new clients, providing setup guidance and best practices.
• Conduct training sessions and product demos to drive adoption.
• Spot opportunities to upsell new features and functionalities.
• Maintain proactive communication through regular check-ins.
• Provide empathetic, timely customer support to maintain satisfaction.
• Escalate complex cases to technical or product teams when needed.

Key Technical Skills:

Customer Relationship Management, Product Training & Demos, Analytical Problem-Solving, Upselling Skills, Communication Skills, Tamil Fluency, Collaboration with Cross-Functional Teams

Requirements:

• 1–3 years of experience in customer success, account management, or customer support.
• Strong relationship-building and communication skills.
• Analytical mindset to identify adoption and growth opportunities.
• Ability to work collaboratively with Sales, Product, and Marketing teams.
• Fluency in Tamil is mandatory due to the customer base.